Ordering, Shipping & Returns

No Minimum Order

At PWSE24.com, our motto is Everyone Is Our Customer! Because of this, we make sure there is never a minimum amount needed to receive our low, wholesale prices.

Ways to Order

You can add your products to your virtual shopping cart by clicking the “BUY NOW” button on each page. This will keep track of the items, and quantity, in a simple and straight-forward list. Once selected, our e-Commerce site will take you through a safe and secure checkout purchasing process.

If sticking to the fax is your ideal means of payment, you may fax us anytime at +49-351-42484172. However, if you are paying by fax please allow for a longer transaction time for payment, processing, and shipment.

Order Tracking

If you wish to check on your purchases, simply click the link titled “Login” on the top right-hand corner of PWSE24.com. Once logged in, scroll down to view the page to click on Order History. On this page you can view all recent and prior orders.

PWSE24.com also offers customers the opportunity to reach out to our customer service representatives via e-mail for order tracking inquiries. To do so please contact us at order@pwse24.com, with your account number, order number, or previous order number.


Processing and shipment of an order via an approved purchase account, or a credit or debit card or PayPal, allows the order to be shipped as quickly as possible. Most items are processed for shipment within a 24 hour window once an order is placed.

Shipping Locations

PWSE24.com utilizes over 15 fulfillment warehouses worldwide. This allows us to locate the warehouse closest to our customers, with the products they need, and ship it for the least amount of overall cost. 

Delivery Time

You can find out the delivery time here: https://www.pwse24.com/Shipping-Rates-Times

Handling Information

Handling Fees

PWSE24.com does not charge any standard processing or handling fees.

Hazardous Material

In select circumstances, an item is classify as potentially-hazardous. Items that fall under this category may have restricted delivery conditions or further handling fees through the carrier. Please contact our customer service representatives if you are unsure of the shipping method for your order.

Common Carrier and LTL Shipping

There are certain instances where items cannot ship in the selected country. This can be because of their size, weight, or if the product is viewed as a hazardous material. When shipped to locations such as residential homes through LTL or Common Carrier, orders are delivered only to the customer’s curbside. It will be the customer's responsibility for extra shipping services, as well as any charges that would be incurred from missed deliveries or re-deliveries. 

Returns Policy

We here at PWSE24.com do our best to make your shopping experience as seamless and painless as possible. This includes the return process. If your order qualifies for return, you will receive a Return Authorization (RA) number, as well as information on the additional steps in the return process. Products must be in 100% re-sellable condition and in their original packaging. If you purchased a clearance or discontinued item, we do not accept returns of those; however, if the item was defective or damaged, we will refund your purchase. If you need to return a product either email customer service team at rma@pwse24.com.

Is there a restocking fee?

We do not charge a re-stocking fee on our products; however, we don't refund any shipping fees.

When will my account be credited?

Refunds will be issued after the warehouse has received and inspected the returned items to make sure they are in re-sellable condition.

What if the products arrive damaged?

If your shipment arrives damaged, please note the damage on the carrier’s delivery record. Also save the shipping cartons, product boxes, and remaining product, and contact us as soon as possible. Damage claims must be reported to PWSE24.com within 7 days of receipt. You may email customer service at rma@pwse24.com. Our service team will work with you to replace the damaged goods at no cost or further inconvenience to you.

Are there any products that cannot be returned?

Although most items may be returned, there are exceptions. These items, for example, may not be returned: floor machines, vacuums, special order items, consumables (such as food and beverages), dated items (e.g., calendars, planners, etc.), medical products, and partial cases.


PWSE24.com uses one of the most efficient and prompt processing systems available for online order completion. Because of this, it is often difficult to cancel an order after it has been placed. Once the order is sent to our warehouse, where it is processed for shipment, it cannot be canceled. If you wish to cancel a placed order, please contact our customer service center as soon after placing the order as possible.